At FDM, we live and breath our core values in everything we do, every day.
They help solidify what we’re doing and where we’re going. Our beliefs were developed with input from each and everyone that is on our team. Hiring, onboarding, meetings, customer engagement, training, inspections, communications, accountability and everything in between encompass these values…..
Everything’s Possible
- We think out of the box to apply the best solutions possible for the situation.
- We are always willing and capable of pivoting for the right reasons.
- Open mindedness is key to success.
- Always innovating or adding innovation to solve problems.
- We strive to make a difference in this industry in how we do business.
Own it!
- We are accountable to be trustworthy, transparent, honest and maintain the highest level of integrity.
- We’re accountable for our communication and ensuring the communication loop is closed.
- We take ownership for our reputation in the industry, the work we perform and our professionalism.
- We hold ourselves accountable to show respect to our team, our customers and our vendors.
People First
- We’re in business to help others through support and safety.
- Collaboration is key to the growth of our organization.
- Continuous education leads to growth and opportunities.
- We recognize and praise others’ achievements.
- Empowering others strengthens the team.
- Respecting others is in our blood.
- First we empathize, which will lead us to better understand the individual and the situation.
- Every one is a leader.
Wow Every Customer
- Connection is key to better understand how we relate to our customers.
- We feel it is critical to always show a high level of care and communication to our customers.
- Continuous education of our customers allows them to be better informed at making decisions for their buildings and their customers.
- We build long lasting relationships with our customers.
PREVENTATIVE MAINTENANCE
‘People first’ is one of our four core values. This means our customers and their tenants’ comfort is our top priority. We anticipate issues before they become a problem so that we can alleviate unnecessary breakdowns. Read More
SERVICE AND REPAIR
We have best technical communicators in the industry. Sometimes it happens…… When it does, we are here for you 24/7 – 365 days a year. Our contracted customers are our priority providing support within minutes. Read More
